Customer Storiesghd

GHD differentiates itself by responding swiftly to all clients demands. Coupled with SteelHead, SteelCentral provides visibility into applications and networks to expose, diagnose and resolve all performance issues, ensuring that GHD not just meets, but exceeds SLA requirements.

GHDs people very quickly began to notice the difference, with user satisction surveys now consistently reporting satisction levels above per cent.

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Network performance management NPM was the logical next step for GHD. NPM would improve network visibility and accelerate troubleshooting. For this, the company adopted another component of the Riverbed Application Performance Platform, Riverbed SteelCentral NPM solutions, including NetProfiler, NetShark, Flow Gateway, and Packet Analyzer.

Initially, we explored SteelHead as complementary technology, meaning that while it improved performance, if it went down we could still operate, Harper explains. However, we soon found out that once we had SteelHead offline there was a huge difference in performance. To put this into perspective, before SteelHead, a MB file would have taken almost minutes to transfer from Sydney to Beijing. We now do this in seconds.

Having greatly reduced how long files take to transfer from one side of the globe to the other, employees are able to work together in a way previously unimaginable. Our people collaborate on D apps, moving massive digital files across continents as if theyre working sidebyside. SteelHead makes it possible, Harper says.

Beyond using SteelHead for WAN optimization, SteelCentral gives us the comprehensive visibility and diagnostics into application and network performance we need to quickly and collaboratively identify, isolate and resolve problems anywhere within the app or the network. This is a huge improvement from earlier, when we relied on multiple staff across different teams to use their respective tools tooften unsuccessfullylocate and troubleshoot the problem, Harper says.

Our people collaborate on D apps, moving massive digital files across continents as if theyre working sidebyside. SteelHead makes it possible.

Benefits Collaboration unifies business into One GHD

We differentiate ourselves by responding swiftly to all client demands, says Harper. Coupled with SteelHead, SteelCentral provides visibility into applications and networks to expose, diagnose and resolve all performance issues, ensuring that GHD not just meets, but exceeds SLA requirements.

Before SteelHead, a MB file would have taken almost minutes to transfer from Sydney to Beijing. We now do this in seconds.

Greatly improved staff productivity and morale

GHD is one of the worlds leading professional services companies operating in the global markets of water, energy and resources, environment, property and buildings, and transportation. The company employs more than people in more than offices across five continents.

GHDs teams can now easily collaborate long distance

Geographically dispersed project teams needed to collaborate

With Optimization for Faster App Performance and Network Visibility for Faster Troubleshooting, GHDs Dispersed Professionals Can Now Work as One Team

Solution Riverbed application performance platform, with SteelHead WAN optimization and SteelCentral network performance visibility

With Optimization for Faster App Performance and Network Visibility for Faster Troubleshooting, GHDs Dispersed Professionals Can Now Work as One Team

With SteelHead we set and forget anything that comes across it is optimized even if we havent set it prior. From a business point of view, it is critical technology as were able to share work globally around the practice.

GHD selected Riverbed because SteelHead and SteelCentral can handle anything we throw at them. Our business is simply too large to rely on a range of niche products that dont play nice with each other.

This widely dispersed team offers more than service lines, from engineering to architecture to environmental and construction serviceseach of which is effectively a different profession with its own unique requirements.

Harper and her team initiated a search for more effective WAN optimization. After three proofs of concept from different vendors, we selected Riverbed because SteelHead and SteelCentral can handle anything we throw at them, Harper says. Our business is simply too large to rely on a range of niche products that dont play nice with each other. We initially deployed SteelHead appliances across the globe, and have expanded that to units.

The s of construction and environmental projects GHD engages in are extensive, highly crossdisciplinary and collaborative in nature. Engineers and architects spread out across various offices must collaborate long distance, and to do this they must use applications. GHD has more than , applications, any one of which could be critical for a particular project.

Challenge Enable collaboration between project teams spread across the globe

With SteelHead we set and forgetanything that comes across it is optimized even if we havent set it prior, Harper adds. From a business point of view, it is a critical technology as were able to share work globally around the practice.

Previous attempt at a solution corrupted data and had poor vendor support

We simply dont have as close of a relationship with other vendors as we do with Riverbed, says Gerry Holmes, Director of Information Technology, Canadian Cancer Society. The Riverbed Customer Network is a big part of the reason why weve been able to maintain that connection.

The problem was really twofold, says Elizabeth Harper, CIO at GHD. We had some WAN optimization with another vendor, but it started to corrupt data in our network, so our engineers had to reconstruct those files, especially around CAD. This not only posed risks to project delivery, but was also detrimental to staff morale and satisction.

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Vast data volumes and large files could be an obstacle to effective collaboration. Transferring a single MB file from Sydney to Beijing, for example, would take almost minutes. As a workaround, teams had to copy and update files locally. A project manager would then need to manage version updates and distribute these to the various offices involved in the project.

Flow Gateway NetProfiler

Greater visibility into application performance keeps apps running at maximum speeds

GHD is one of the worlds leading professional services companies operating in the global markets of water, energy and resources, environment, property and buildings, and transportation. The company employs more than people in more than offices across five continents. This widely dispersed team offers more than service lines, from engineering to architecture to environmental and construction serviceseach of which is effectively a different profession with its own unique requirements.

SteelCentral is the only performance management suite that combines user experience, application, and network visibility to let IT see how everything is performing, from the code on the server to the device in the hand.

A critical objective at GHD was to operate as one connected companyOne GHDwhere employees could collaborate and contribute to projects regardless of their location. But application slowness was an obstacle to this goal. A previous network optimization solution that had been put in place had not delivered the needed results.

Virtually eliminated risk to project delivery from poor network performance

Need to manage more than , applications, including CAD, D modeling/visualization and GIS and cilitate troubleshooting, all without compromising project deliveries

Beyond using SteelHead for WAN optimization, SteelCentral gives us the comprehensive visibility and diagnostics into application and network performance we need to quickly and collaboratively identify, isolate and resolve problems anywhere within the app or the network. This is a huge improvement from earlier, when we relied on multiple people across different teams to use their respective tools tooften unsuccessfullylocate and troubleshoot the problem.

Key collaboration apps such as CAD, D modeling, D visualization, and geographic information system GIS generate incredibly large amounts of data, and all this data must traverse the companys networks so that all the contributing professionals are able to work together.

The greater level of visibility has also completely redefined the task of troubleshooting. Prior to implementing SteelCentral, troubleshooting would require multiple teams many hours to diagnose the cause of poor application performance before remediation could take place. Now, network managers are not only able to drill down into problems and remediate issues within minutes, but, if the application has been benchmarked, it can also be done before end users even notice a problem.Customer Storiesghd

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